Refund & Cancellation Policy
Effective Date: July 29, 2026
At Thanjai Dental Centre, we strive to provide quality dental care and a convenient appointment booking experience. This Refund & Cancellation Policy explains the terms governing appointment cancellations, rescheduling, and refunds for bookings made through our website.
Appointment Cancellation
Patients may request to cancel their appointment by contacting us through phone, email, or by using the appointment management options available on our website.
To help us manage our schedule efficiently, we request that cancellations be made at least 24 hours before the scheduled appointment, wherever possible.
Appointment Rescheduling
Appointments may be rescheduled based on the availability of our dentists and clinic schedule.
Patients are encouraged to request rescheduling as early as possible.
Online Payments
Online payments made through our website are securely processed using Razorpay.
Payment confirmation will be sent once the transaction has been successfully completed.
Refund Eligibility
Refunds may be considered in the following situations:
The appointment is cancelled by Thanjai Dental Centre.
Duplicate or accidental payments are received.
A technical error results in an incorrect payment.
Any other situation approved by the clinic management.
Refund requests are subject to review and approval.
Non-Refundable Situations
Refunds may not be provided in the following circumstances:
Failure to attend a scheduled appointment without prior notice (No-Show).
Cancellation after the scheduled appointment time.
Completed consultations or dental treatments.
Services already rendered.
Refund Processing Time
Approved refunds will generally be processed within 7 to 10 business days.
The actual credit timeline may vary depending on your bank, credit card issuer, UPI provider, or Razorpay’s processing procedures.
Clinic-Initiated Cancellation
If Thanjai Dental Centre needs to cancel or reschedule an appointment due to emergencies, doctor unavailability, or unforeseen circumstances, patients will be informed as soon as reasonably possible.
Patients may choose either:
A new appointment date and time, or
A refund of any eligible advance payment.
Payment Disputes
If you believe you have been charged incorrectly, please contact us before initiating a payment dispute with your bank or payment provider.
We will make every reasonable effort to resolve payment-related concerns promptly.
Contact Us
For cancellation, rescheduling, or refund enquiries, please contact:
Thanjai Dental Centre
Website: https://thanjaidental.com/
Email: thanjaidental@gmail.com
Phone: +91 94875 37414
Address: Rohini Hospitals, Near Mani Mandapam, Pudukottai Road, Arulanandanagar Extension, Thanjavur, Tamil Nadu, India.
